ORENCART Return & Refund Policy
At ORENCART, customer satisfaction is our top priority. We stand behind the quality of every product we sell and want you to shop with confidence. This Return & Refund Policy outlines the terms and conditions under which you may return or exchange items purchased from ORENCART, whether online or through our authorized partners. Please read this policy carefully before initiating a return.
Eligibility for Returns
You have 30 calendar days from the date of delivery to initiate a return or exchange for most items. To be eligible, the product must be unused, in the same condition as when you received it, and in its original packaging. Items that are damaged, altered, or missing parts may not qualify for a full refund. ORENCART reserves the right to inspect returned merchandise before processing any refund.
Free Returns and Exchanges
ORENCART offers free returns and exchanges on all eligible orders within the 30-day window. You will not be charged any restocking fee—your return is truly free. We provide a prepaid return shipping label for your convenience. Simply contact our team to request a label, and we will guide you through the process. Please note that original shipping charges (if any) are non-refundable, unless the return is due to an ORENCART error such as a defective or incorrect item.
How to Initiate a Return
To begin a return or exchange, please contact us via email at [email protected] or by phone at (713) 555-0199. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will respond within 24 hours with detailed instructions and a prepaid return label. Packages must be shipped back within 5 business days after the label is issued. We recommend using a trackable shipping method, as ORENCART is not responsible for lost return packages.
Exchanges
If you wish to exchange an item for a different size, color, or model, please indicate that when you contact us. Exchanges are processed once the original item is received and inspected. We will ship the replacement item at no additional cost to you. Availability of the requested exchange item is not guaranteed; if the item is out of stock, we will offer a full refund or store credit as an alternative.
Refund Processing
Once we receive your returned item and verify its condition, we will process your refund within 10 business days. Refunds are issued to the original payment method used at the time of purchase. Depending on your financial institution, it may take additional time for the refund to appear in your account. You will receive an email confirmation from ORENCART when the refund has been initiated. If you do not see the refund within 15 business days, please contact our support team.
Non-Returnable Items
Certain items are exempt from returns due to hygiene, safety, or product nature. These include, but are not limited to, intimate apparel, opened software or digital products, gift cards, and items marked as final sale. If your item falls into a restricted category, it will be clearly indicated on the product page before purchase. For any questions about a specific product’s return eligibility, please reach out to us before placing your order.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify ORENCART within 7 days of delivery. We will arrange a free return and ship a replacement promptly, or provide a full refund including original shipping charges. Photographic evidence may be required to expedite the process. Our team is committed to resolving any issues quickly and fairly.
Important Contact Information
For all return and exchange inquiries, please reach us at:
- Email: [email protected]
- Phone: (713) 555-0199
- Mailing address for returns (after obtaining a label): ORENCART Returns, 1221 McKinney St, Suite 2010, Houston, TX 77010
Please do not send any returns to this address without first contacting us and receiving a return authorization. Unauthorized shipments will not be accepted.
Policy Updates
ORENCART reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes become effective immediately upon posting on our website. We encourage you to review this policy periodically. Your continued use of our services after any changes indicates acceptance of the updated terms.
Last updated: January 2025